About Ordering

1. How long does shipping take?

Orders are shipped within 2 business days. Ground shipping can take up to 5 business days, depending on your location and the carrier that ships the product.

2. What if I didn't receive a confirmation email when I placed the order?

Please contact us at sales@happycallusa.com and we can input a different email address or send the details of your order or both.

3. Do you ship to Alaska or Hawaii?

Yes, we can arrange shipping to Alaska or Hawaii. Separate shipping rates may apply. Please send your order quantities and postal code to sales@happycallusa.com and a rate will be provided.

4. Do you ship to outside the United States?

Yes, we can arrange shipping to outside the United States. Separate shipping rates may apply. Please send your order quantities and postal code to sales@happycallusa.com and a rate will be provided.

5. How do I return my order?

Please review the return policy page with further details. http://www.happycallusa.com/pages/return-policy 6. Can I order spare parts? No, spare parts are not sold separately.

7. My pan arrived bent. What can I do?

All products are in new/unused condition when leaving our facility. What happens during shipping is out of our control. That being said, please send us an email at sales@happycallusa.com with your order details with product photos and packaging photos and we will provide with the best solution.

8. How do change my shipping address?

If the tracking number hasn't been created or order hasn't shipped, please email sales@happycallusa.com with the correct shipping address as soon as possible. If the order has been shipped, address may be changed. Additional fees may apply.

9. I purchased the cookware from another retailer. Who can I speak to regarding returns?

Please contact the retailer where the purchase was made. 10. How can I change my order? Once an order is placed, it cannot be changed. Please email us at sales@happycallusa.com and confirm to cancel your order. Simultaneously you can create a new order

Product - Double Pan

1. Is there anything I should do before using?

Wash in water and dry thoroughly. Then season the pan by pre-heating on low heat and applying a layer of cooking oil to the pan using a kitchen towel, being sure to coat the entirety of the inside of the pan.

2. How do I season my frying pan?

Make sure the pan is clean and dry. Preheat the pan on low heat and apply a layer of cooking oil to the pan using a paper towel until the inside of the pan is thoroughly coated. After washing the pan with water, it must be re-seasoned before storing the pan.

3. How do I clean my Double Pan?

After cooking, wipe out any foreign substances from the pan with a kitchen towel and then wash using a sponge or soft cloth with kitchenware detergent. Dry before storing.

4. Is Happycall cookware dishwasher safe?

Yes it is dishwasher safe.

5. Which models have elevated ridges for grill marks?

The Jumbo Grill models (3002-0014 & 3002-0074) have elevated ridges for searing and desired grill marks.

6. Does this work on eletric or ceramic stoves?

Yes, Happycall Double Pans work on electric hobs, vitro ceramic, and gas hobs.

7. Is it induction capable?

The Double Pan Standard IH (3002-0057) is induction-capable. Other models are not.

8. What is the difference between red series and brown series?

Both are authentic Happycall double pans having the same features. In the USA, the color of the Happycall Double Pans is red.Titanium Double Pans are brown.

9. What is the handle made of?

The handle is made of bakelite.

10. What type of handle does it have?

Authentic Double Pan Jumbo Grill, Waffle, Sandwich: hole in the handleAuthentic Double Pan Multi Purpose, Standard, IH Standard, Mini & Flat: no hole

11. Why do some Double Pans have a star pattern on the inside?

In the USA, Happycall Double Pans in red color are ceratinum coated and have a solid black internal coating.Happycall Titanium Double Pan have a single star in the center of both sides of the pan.

12. Can the double pans be separated?

No, the pans cannot be separated.

13. Are Double Pans Teflon-coated?

Yes. Happycall Double Pans use Teflon-based ceratinum coating.Happycall Titanium Double Pans use Teflon-based titanium coating.

14. What kind of coating does it have?

Classic Double Pans (red color) utilize a 3-layer ceratinum nonstick PFOA-free coating.Titanium Double Pans (brown color) utilize a titanium nonstick PFOA-free coating.

15. Oven safe?

No

16. When flipping, water drops from the steam hole. Why?

While lower and upper pans can be used, it is recommended to use the lower pan for cooking watery foods and upper pan as a cover.

Product - Frying Pans & Woks

1. How do I season my frying pan?

Before using for the first time, wash with water and dry thoroughly. Preheat the pan on low heat and apply a layer of cooking oil to the pan using a paper towel until the inside of the pan is thoroughly coated. After washing the pan with water, it must be re-seasoned before storing the pan.

2. May I use Happycall non-stick cookware in the oven?

Bakelite handles are not designed for oven use. Do not use Happycall Diamond and Titanium pans, woks, and pots in the oven.

3. How do I clean my Frying Pan/Wok/Pot?

It is advisable to clean the pan by simply wiping it clean with a paper towel rather than washing in water. To wash, it is advised to allow the pan to gradually cool before washing and use a soft sponge or cloth to clean rather than metal pads or steel wool.

4. Is Happycall cookware dishwasher safe?

Yes it is dishwasher safe.

5. Does this contain PTFE?

Yes, Happycall nonstick coatings contain PTFE, as do all non-stick coatings.

6. Does this contain PFOA?

No, Happycall cookware is PFOA-free.

7. Is it induction capable?

Diamond Pans, Woks, and Pots are not induction capable.Titanium Pans, Woks, and Pots are induction capable.

8. What kind of coating does it have?

Diamond Pans, Woks, and Pots: 5-layer Diamond nonstick PFOA-free coating.Titanium Pans, Woks, and Pots: Titanium nonstick PFOA-free coating.

9. Do you sell any sets?

Yes we do!

3pc 11" Pan-Wok-Lid Set (11" Frying Pan + 11" Wok + 11" Tempered Lid)

3pc 12" Pan-Wok-Lid Set (12" Frying Pan + 12" Wok + 12" Tempered Lid)

Black Edition Set (11 inch Diamond Frying Pan, Wok, Party Wok & Lid + 1.5 Qt Diamond Pot - 6 pieces)

Everyday Set (11in Frying Pan, 11in Wok, 11in Lid, 2qt Saucepan, 5qt Stock Pot - 7 pieces)

10. The handle on my pan seems to have loosened, what can I do?

Loose handles can be tightened with a screwdriver.

11. Oven safe?

No

Product – Hard Anodized Ceramic Pots

1. Why should I remove the lid from the pot when cooking rice and pasta?

Bubbly foods such as noodles, rice, dumpling soup, etc. can boil over. It is recommended to cook with the lid open.

2. Can Happycall Hard Anodized Ceramic Pots be used in the oven?

Happycall Hard Anodized Ceramic Pots are safe up to 400 degrees farhenheit in the oven, not including lids or the 2qt Saucepan.

3. How do I clean my Hard Anodized Ceramic Pot?

It is recommended to use a neutral detergent and a non-metallic sponge or soft cloth.

4. Is Happycall cookware dishwasher safe?

Yes it is dishwasher safe.

5. Do you sell any sets?

Yes we do!

Set A (1 Green Sauce 2Qt pot, 1 Orange 3Qt Pot, 1 Stainless Steamer(8''), 1 lid for each respective pot, and a pair of Silicone Pot Holders.)

Set B (1 Orange 3Qt Pot, 1 Red 4Qt Pot, 1 Stainless Steamer(9''), 1 lid for each respective pot, and a pair of Silicone Pot Holders.)

10pc Pot Set (Green 2Qt, Blue 3Qt, Orange 3Qt-wide, Red 4Qt, 1 lid for each respective pot, and a pair of Silicone Pot Holders)

13pc Pot Set (Green Sauce 2Qt pot, Blue 3Qt Pot, Orange 3Qt Wide Pot, Red 4Qt Pot, Brown 6Qt Pot, lid for each respective pot, 11'' Stainless Steel Steamer and a pair of Silicon Pot Holders.)

6. Is it induction capable?

No, Happycall Hard Anodized Ceramic Pots are not induction capable.

7. Are they lead free?

Yes, Happycall Hard Anodized Ceramic Pots are lead-free.

8. Are they cadmium free?

Yes Happycall Hard Anodized Ceramic Pots are cadmium-free.

9. Does it contain PTFE or PFOA?

No, Happycall Hard Anodized Ceramic Pots do not contain PTFE or PFOA.

10. What kind of handles does it have?

Handles are integrated as part of the body. Happycall Hard Anodized Ceramic Pots are made of one piece without rivets.

11. Why should I cool my cookware before cleaning?

The tempered glass lid can break into pieces caused by excessive heat or tempereature change. Make sure the tempered glass lid is cooled off before cleaning.

12. What is the benefit of Hard Anodizing?

Hard anodizing is an anti-corrosive surface treatment process that prevents the metal base from corroding when exposed to reactive foods.

13. What is the difference between Alumite and Hard Anodizing?

Alumite and Hard Anodizing is the same.

Product - Vacuum Pots

1. How do I clean my Vacuum Pot?

Wash with warm water and a soft sponge or dish towel.

2. Why should I remove the lid from the pot when cooking rice and pasta?

Bubbly foods such as noodles, rice, dumpling soup, etc. can boil over. It is recommended to cook with the lid open.

3. Can Happycall Vacuum Pots be used in the oven?

No. Happycall Vacuum Pots are not suitable in the oven due to the bakelite handles.

4. Can I open my pot in the middle of cooking?

Yes, the lid can be opened/closed at any time during the cooking process.

5. Do Happycall Vacuum Pots work on induction?

Yes, Happycall Vacuum Pots work on induction.

6. Is Happycall cookware dishwasher safe?

Yes it is dishwasher safe.

7. How do I vacuum the pot?

After cooking is finished, remove the pot from heat, close the lid, and lock the handles. Air will automatically vacuum from the silicone nozzle on the top of the lid. The lid will depress as air is vacuumed out leaving an airtight space inside the pot.

8. Why should I cool my cookware before cleaning?

The tempered glass lid can break into pieces caused by excessive heat or temperature change. Make sure the tempered glass lid is cooled off before cleaning.

9. Silicone is loose, what should I do?

The silicone can be reattached. Please see the video

Product - Direct Gas Fired Oven

1. What kind of stove do I need?

Gas stove with grate is required.

2. Why should I cool my cookware before cleaning?

The tempered glass lid can break into pieces caused by excessive heat or temperature change. Make sure the tempered glass lid is cooled off before cleaning.

3. Why did the glass on my lid break?

The tempered glass lid can break into pieces caused by excessive heat or temperature change. Make sure the tempered glass lid is cooled off before cleaning.

4. How do I clean and store it?

Use a soft sponge rather than an iron sponge or tough sponge, and store it after removing after washing. Make sure to clean the oven after has cooled off completely.

5. How to assemble Direct Gas Fired Oven?

Please see manual.